COMPLAINT PRIVACY POLICY

Complaint Privacy PolicyEffective Date: February 2, 2025

Last Updated:February 2, 2025, Epic Digital Marketing Solutions ("Company," "we," "us," or "our") is committed to protecting the privacy of individuals who contact us through our toll-free number. This Complaint Privacy Policy outlines how we collect, use, disclose, and protect personal information obtained through complaint-related communications.

1. Information We Collect

When you contact our toll-free number to file a complaint, we may collect the following personal information:

Personal Identifiers: Name, phone number, email address, mailing address.Call Information: Date and time of the call, duration, and any voicemail recordings.Complaint Details: Nature of the complaint, relevant supporting information, and any follow-up details you provide.

2. How We Use Your Information

We use the collected information to:

Address and investigate complaints.Communicate with you regarding your complaint.Maintain records for compliance and legal purposes.Improve our customer service and internal processes.Comply with applicable legal and regulatory requirements.

3. Sharing and Disclosure of Information

We do not sell your personal information. However, we may share your information in the following circumstances:

Service Providers: With third-party service providers that assist in handling complaints and record-keeping.Legal Compliance: When required by law, regulation, or legal process.Business Transfers: In the event of a merger, acquisition, or sale of assets where your information is relevant to the transaction.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of data transmission or storage is 100% secure. If you believe your information has been compromised, please contact us immediately.

5. Your Rights Under California Law

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know: You may request information about the categories and specific personal data we collect.Right to Delete: You may request the deletion of your personal data, subject to legal exceptions.Right to Opt-Out: We do not sell personal data, but if this changes, you have the right to opt-out.Non-Discrimination: Exercising your rights will not result in discriminatory treatment.

To exercise any of these rights, please contact us using the details below.

6. Retention of Information

We retain complaint-related information as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

7. Contact Information

If you have any questions, concerns, or requests regarding this Complaint Privacy Policy, you may contact us at:

Epic Funding Solutions LLC

5633 Topanga Canyon Blvd. Unit #104

Woodland Hills, CA 91367

Phone: (888) 841-3742

Email: [email protected]

Website: www.epicdigitalmarketingpros.com

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website with an updated effective date. Your continued use of our toll-free number after changes constitutes acceptance of the revised policy.

By using our toll-free number, you acknowledge that you have read and understood this Complaint Privacy Policy.