COMPLAINT PRIVACY POLICY
Complaint Privacy Policy Effective Date: February 2, 2025
Last Updated: May 13, 2026, Epic Digital Marketing Solutions ("Company," "we," "us," or "our") is committed to protecting the privacy of individuals who contact us through our toll-free number. This Complaint Privacy Policy outlines how we collect, use, disclose, and protect personal information obtained through complaint-related communications.
Introduction
Epic Digital Marketing Pros (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, engage with our services, or otherwise interact with us. This policy is in compliance with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and, where relevant, the General Data Protection Regulation (GDPR).
1. Information We Collect
By using our website or services, you agree to the terms of this Privacy Policy.
When you contact our toll-free number to file a complaint, we may collect the following personal information:
Personal Identifiers: Name, phone number, email address, mailing address. Call Information: Date and time of the call, duration, and any voicemail recordings. Technical Information: IP addresses, browser types, device identifiers, and browsing data (such as the pages you visit on our website).
Marketing Data: Data related to your preferences and interactions with our marketing emails or other communications.Complaint Details: Nature of the complaint, relevant supporting information, and any follow-up details you provide. Information: Any other information you voluntarily provide to us in the course of doing business.
2. How We Use Your Information
We use the collected information to:
Address and investigate complaints. Communicate with you regarding your complaint. Maintain records for compliance and legal purposes. Improve our customer service and internal processes to deliver our digital marketing services, including responding to inquiries, setting up campaigns, and managing accounts to Improve Our Services: We analyze browsing and interaction data to optimize our website and marketing efforts. To communicate: We may send you marketing communications (you can opt-out at any time), respond to your queries, or send service updates to comply with Legal Obligations: We may need to process your data to meet certain regulatory or legal requirements.
3. Sharing and Disclosure of Information
We do not sell your personal information. However, we may share your information in the following circumstances:
Service Providers: With third-party service providers that assist in handling complaints and record-keeping.Legal Compliance: When required by law, regulation, or legal process.Business Transfers: In the event of a merger, acquisition, or sale of assets where your information is relevant to the transaction.
4. Sharing Your Information & Data Security
We may share your personal information with:
Service Providers and Vendors: We work with third-party companies (such as Go High Level, WordPress, Instantly, hosting providers like GoDaddy, etc.) to provide and improve our services. These third parties may access or process your data as necessary to perform their functions but are not permitted to use your data for other purposes.
Legal Requirements: We may disclose your personal information if required by law or in response to a legal request, such as a subpoena or court order.
We take the security of your information seriously and use reasonable measures to protect your data from unauthorized access, loss, or disclosure. This includes the use of Secure Sockets Layer (SSL) encryption to protect your data during transmission. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights Under California Law
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
Right to Know: You may request information about the categories and specific personal data we collect. Right to Delete: You may request the deletion of your personal data, subject to legal exceptions. Right to Opt-Out: We do not sell personal data, but if this changes, you have the right to opt-out. Non-Discrimination: Exercising your rights will not result in discriminatory treatment.
To exercise any of these rights, please contact us using the details below.
6. Your Rights Regarding Your Data
Depending on your location and applicable laws (such as the CCPA or GDPR), you may have certain rights regarding your personal information, including:
Right to Access: You have the right to request a copy of the personal information we hold about you.Right to Correct: You can request that we correct any inaccurate or incomplete information.Right to Delete: You have the right to request that we delete your personal information under certain circumstances.Right to Opt-Out: If you are a California resident, you have the right to opt-out of the sale of your personal information (though we do not sell personal information).Right to Data Portability: In certain circumstances, you may have the right to request your data in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us at: [email protected]
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your interactions with our website and improve your experience. Cookies are small data files that are placed on your device. You can control the use of cookies at the browser level, but disabling them may affect your experience on our site.
8. International Data Transfers
Since we are based in the United States and serve clients worldwide, your data may be transferred to, processed, and stored outside your home country, including in the United States. If you are located in the European Economic Area (EEA), we will ensure that any transfers of your personal data are subject to appropriate safeguards under GDPR.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of the policy. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.
10. Retention of Information
We retain complaint-related information as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
When you visit or log into our website, we use cookies and similar technologies to collect certain information about your visit. This includes (i) Usage Data (Information about how you use our site, such as pages visited, time spent on pages, and links clicked.) (ii) Device Information (Details about the device you use to access our site, including IP address, browser type, and operating system.) and (iii) Personal Data (If you provide it, we may collect information such as your email address, phone number, or other contact details). We may also combine this information collected automatically with other data we receive from third-party sources, such as data providers and marketing partners, to create a more complete profile of you. We then use this profile to communicate with you, including providing personalized advertising and promotional content based on your interests and browsing behavior. You may opt out of this at any time.
11. Contact Information
If you have any questions, concerns, or requests regarding this Complaint Privacy Policy, you may contact us at:
Epic Funding Solutions LLC
5633 Topanga Canyon Blvd. Unit #104
Woodland Hills, CA 91367
Phone: (888) 841-3742
Email: [email protected]
Website: www.epicdigitalmarketingpros.com
By using our toll-free number, you acknowledge that you have read and understood this Complaint Privacy Policy.